RETURN POLICY

At Beljoy, we want you to love every piece you purchase. We take pride in offering beautiful, thoughtfully selected jewelry and stand behind our products with our Lifetime Warranty.

Returns
We only replace items if they are defective or damaged. Have an issue? Send us an email at contact@beljoyhaiti.com.
Returns must be submitted within 14 days of delivery.
Eligible returned items must be unworn, unused, and in their original condition and packaging.
Proof of purchase is required.
Returns and exchanges are subject to approval.
Final sale items are not eligible for standard returns or exchanges.

• What’s Covered
  Defects in materials or workmanship
  Faulty clasps or closures
  
  
• What’s Not Covered
  Lost or stolen jewelry
  Accidental damage or misuse
  Damage caused by improper care or exposure to harsh chemicals
  Normal wear and tear, including expected aging or gradual finish wear

Lifetime Warranty
Approved warranty claims are eligible for a replacement, not a refund.
If the original style is discontinued or unavailable, a comparable replacement may be offered.
Proof of purchase is required.
Warranty claims are subject to review and approval.
Cash refunds are not issued for warranty claims.

How to Submit a Claim
To request a replacement, please contact contact@beljoyhaiti.com with your order number, a brief description of the issue and clear photos of the jewelry. Our team will review your request and help determine the next steps. Please allow 24-48 hours for us to respond. 

Thank you for choosing Beljoy. We’re honored to be part of your everyday moments and special occasions.